ALTER WORKFORCE
Virtual Support Agent Voice
Support approved inbound and outbound call flows, log issues and route the customer to a person when needed.
Software-based virtual employees, with human oversight.
Responsibilities and what it can do
- Inbound and outbound support
- Verification flows
- Issue logging and routing
- Escalation
What stays human-reviewed
Sensitive identity or account decisions, refunds, disputed issues and actions outside approved permissions remain with a human. Verification follows only your agreed process.
Escalation and approvals are defined with your business during setup.
Onboarding
Provide approved support information, verification boundaries, telephony details and escalation contacts. Test normal and exception paths before activation.
Business Setup: ₹9,999 one-time. Confirm the scope, supported integrations, approval owner and communication usage before activation.
Pricing
₹7,999/month + usage
Business Setup: ₹9,999 one-time. Voice, telephony and third-party communication usage are billed separately. Connected services and permitted actions are agreed during setup.
Questions, answered
Is telephony usage included?
No. The role costs ₹7,999/month plus usage. Voice, telephony and third-party communication usage are billed separately.
Are these human employees?
Alter Workforce roles are software-based virtual employees operated through AlterLabs systems and integrations. They are not human employees. Your business retains human oversight and decision authority.
What stays under human control?
You set the scope, access permissions and approval rules. High-impact decisions, sensitive actions and exceptions go to your designated human owner.
What does business setup cost?
Business Setup costs ₹9,999 one-time. Setup covers the agreed roles, workflow mapping, access boundaries, supported integrations and review process.
Is communication usage included?
Voice, telephony and third-party communication usage are billed separately. Connected services and permitted actions are agreed during setup.
Your next step
Build myvirtual team
Tell us which work needs a reliable next step. Start with one role or plan a connected team.
Talk to AlterLabs
Agree the workflow, permissions and scope.
Software-based virtual employees
Alter Workforce roles are software-based virtual employees operated through AlterLabs systems and integrations. They are not human employees. Your business retains human oversight and decision authority.
Voice, telephony and third-party communication usage are billed separately. Connected services and permitted actions are agreed during setup.