ALTER WORKFORCE
Virtual Support Agent Chat
Give customers answers from approved material, record the issue and send exceptions to a person with the right context.
Software-based virtual employees, with human oversight.
Responsibilities and what it can do
- Customer queries
- Status updates and FAQs
- Ticket and issue routing
- Human escalation
What stays human-reviewed
Refunds, account changes, sensitive customer requests and disputed answers go to a human. Responses stay within your approved knowledge and access boundaries.
Escalation and approvals are defined with your business during setup.
Onboarding
Provide support FAQs, approved status sources, ticket categories and escalation contacts. Agree how sensitive or unresolved issues are handled.
Business Setup: ₹9,999 one-time. Confirm the scope, supported integrations, approval owner and communication usage before activation.
Pricing
₹5,999/month
Business Setup: ₹9,999 one-time. Voice, telephony and third-party communication usage are billed separately. Connected services and permitted actions are agreed during setup.
Questions, answered
What happens when it cannot answer?
It records the available context and routes the query to your designated human support contact instead of inventing an answer.
Are these human employees?
Alter Workforce roles are software-based virtual employees operated through AlterLabs systems and integrations. They are not human employees. Your business retains human oversight and decision authority.
What stays under human control?
You set the scope, access permissions and approval rules. High-impact decisions, sensitive actions and exceptions go to your designated human owner.
What does business setup cost?
Business Setup costs ₹9,999 one-time. Setup covers the agreed roles, workflow mapping, access boundaries, supported integrations and review process.
Is communication usage included?
Voice, telephony and third-party communication usage are billed separately. Connected services and permitted actions are agreed during setup.
Your next step
Build myvirtual team
Tell us which work needs a reliable next step. Start with one role or plan a connected team.
Talk to AlterLabs
Agree the workflow, permissions and scope.
Software-based virtual employees
Alter Workforce roles are software-based virtual employees operated through AlterLabs systems and integrations. They are not human employees. Your business retains human oversight and decision authority.
Voice, telephony and third-party communication usage are billed separately. Connected services and permitted actions are agreed during setup.